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Job description

You will work closely within the Helpline and Casework teams, supervised by our Helpline Coordinator. To succeed as an Advice Intern, you will need: Dedication to your learning and development journey and have a desire to learn quickly. To be energetic about new opportunities to deepen your understanding of the organisation. To be self-driven and passionate about achieving positive outcomes for our clients. To be willing to take on responsibility and use your initiative. To develop good working relationships with colleagues.

Responsibilities

• Provision of advice, assistance & direction to clients via face-to-face, telephone and digital channels.
• Developing effective working relationships.

Skills and Qualifications

Essential Skills

• Evidence of a higher education qualification in Housing, Law, or related discipline on or before September 2024.
• Experience of dealing with members of the public by telephone, on-line or on a face-to-face basis, in a customer service environment.
• Skills in the use of MS Office applications e.g. Outlook, Teams.
• Demonstrated ability to communicate effectively both verbally and in writing.
• Good interpersonal and teamwork skills.
• Ability to work with accuracy and attention to detail.

Desirable Skills

• Please see recruitment pack for further details.