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Job description

The post holder will be a part of a team that will create a welcoming and inclusive environment for anyone visiting someone in prison. The role is varied, and you will support in all areas as and when required this includes welcoming visitors initially at the visitor centre, offering support and guidance, canteen duties, cleaning and general day to day activities required. The post holder will be required to deliver hospitality services within the centres. Drivers will also be required to assist with driving responsibilities inside the prison and the cleanliness of bus as well as above mentioned duties..

Responsibilities

• Provide transport to the visitors into the prison grounds.
• To promote a friendly, caring and supportive atmosphere welcoming all who attend the visitor centres, buses and visiting halls.
• Support provision of Visitors Centre canteen facilities.
• Assist in the preparation and serving of food/drinks in the visitors centre/visits area.
• Clean and maintain canteen, kitchen equipment, visitor centres and toilets.
• Maintain health and safety standards and participate in cleaning duties.
• Building relationships over time to build trust and offer support and signpost to other services within the prison and beyond.
• To participate in family seasonal events for families and children.
• Keep appropriate records.
• Liaison with prison staff on behalf of visitors as appropriate.
• To undertake any relevant training in relation to the post such as NVQ in Childcare and Food Safety and Hygiene.
• To undertake any other duties as required by the Visitor Centre Supervisor.

Skills and Qualifications

Essential Skills

• Must hold a full clean driving licence, to include category D PCV entitlement and CPC. If there is relevant driving experience and category D PCV entitlement without CPC, CPC training will be provided.
• At least 12 months experience of driving large passenger vehicles.
• Excellent interpersonal communication skills.
• Ability to display appropriate understanding and sensitivity when supporting people.

Desirable Skills

• Basic food hygiene certificate or willing to complete within first 6 months of appointment.
• Health and safety or First Aid Certificate or willing to complete within first 6 months of appointment.
• Experience of working within a team.
• Experience of working within the Criminal Justice System.
• Experience of working with families under stress and an understanding of the issues they face.