---

Job description

You’ll be helping customers who are having problems with their services. Each call can be very different. You might be helping people to understand their bills, getting them back online when their connection goes down or talking them through our products and how to use them. It’s not an easy job. There, we said it. Customers can be frustrated or angry that they’ve lost their connection or their bill is higher than expected. So it’ll be your job to calm the situation, ease the tension and get the problem solved. We also use lots of different systems so you’ll need to be confident with technology. We’ll give you all the training you need. When you start you’ll get 10 weeks training on our products and services, systems and processes, and handling real customer calls. You’ll have people around you to support you, regular coaching and training updates to make sure you’re always at the top of your game. Find out more about our Customer Adviser role here https://youtu.be/JV8Q4sBPmGE.

Responsibilities

• Helping people to understand their bills
• Getting them back online when their connection goes down
• Talking them through our products and how to use them

Skills and Qualifications

Essential Skills

• You can get on well with people & build relationships, are honest, respectful and can show empathy, able to have a difficult conversation the right way, can adapt and learn and always do your best for yourself and others

Further Information

Please see further details here https://youtu.be/JV8Q4sBPmGE

Application Information

Please follow this link to apply for the role https://www.btcontactcentrejobs.com/jobs/vacancy/1070/description