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Job description

The employer is: ARDS AND NORTH DOWN BOROUGH COUNCIL. Supporting the team with the smooth operation of the Council’s switchboard. 16-17yrs £4.81, 18-20yrs £6.83, 21-22yrs £8.36, 23-24yrs £9.50. You will be entitled to annual leave during this job opportunity..

Responsibilities

• Keeping the computerised phone book up to date, operation of voice mail, setting up new extension numbers and the forwarding of calls/messages as required.
• Support the team with enquiries from persons calling at Reception. Issuing, receiving, and recording documents.
• Learn how to issue receipts for cash, cheques and card payments received to the council through the computerised financial system, preparing and reconciling lodgements daily.
• Learn how to issue receipts for petty cash given to members of staff. Reconcile and code receipts.
• Learn how to carry out dog licensing duties i.e., issue licences, reconcile fees and sort and pack dog-tags.
• Learn how to record requests for collection of household items, wheelie bins and scrap cars, process payments and forward to appropriate departments.

Skills and Qualifications

Essential Skills

• Good communication skills.
• 5 G.C.S.Es (grade C or above), or equivalent.
• Good customer care skills.
• Ability to follow instructions and willingness to learn.

Desirable Skills

• Previous Customer Service Experience 6 months or more.
• Experience in Cash Handling.
• A qualification that demonstrates competent word processing/database skills and ability to broaden computing experience with other packages e.g. RSA/ OCR Stage II Word processing/ECDL/CLAIT/ICT or similar qualification.

Further Information

The employer is: ARDS AND NORTH DOWN BOROUGH COUNCIL. Although this is a part-time temporary opportunity hours may be extended and it could lead to a permanent position. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO 16-24 YEAR OLDS. If you are on UC contact your Work Coach via your Journal. If you are in receipt of JSA, IS or ESA phone a Work Coach on 0300 200 7807. If you are 18-24 years and not in receipt of benefits phone 02890 726797.