IT Operational Support Specialist
Job description
Here at Randox IT we aim to provide and deliver a highly responsive, first-class support service to all Randox employees and relevant third parties, adhering to the ITIL Framework and ensuring that all IT related services are running effectively and operating within normal set parameters. We are currently recruiting for an IT Operational Support Specialist to join our Team based at the Randox Science Park in Antrim. .
Responsibilities
- Daily routine administration of the QC & Randox Health software platforms.
- Participate in customer support activities associated with the QC & Randox Health software platforms, and other software developed in-house.
- Worldwide travel for the installation of instances of the Acusera 247 software platform.
- Production of user requirements associated with requested software enhancements.
- Preparation of training manuals for users.
- Ensure all documentation is accurately and fully compliant.
- Adherence to the companys Positive Work Environment Policies, Health & Safety procedures, and the maintenance of a safe working environment.
Skills and Qualifications
Essential Skills
- A higher-level qualification in a Computer Science or Science related discipline.
- Understanding of statistical data sets.
- Experience in Customer Support.
Desirable Skills
- Third-level qualification in a related discipline.
- Experience working with relational databases.
- Experience with testing of applications in controlled, real situations before going live.
Further Information
An international company operating in over 145 countries that continues to have unparalleled growth, Randox Laboratories has been the heartbeat of the UK’s National COVID Testing Programme throughout the pandemic. In early 2020 Randox recognised the threat from COVID-19 and, based on over 40 years of diagnostic experience, quickly developed a test to accurately identify the virus. Testing at scale commenced within weeks to support the UKs National Testing Programme and private clients alike. Through the enormous effort and commitment of its staff Randox is currently operating at a capacity of 180,000 COVID-19 samples per day, making it the most productive laboratory in the UK and Ireland and amongst the very largest in Europe. Work time: Variable, to be confirmed.
Application Information
Please apply online at: https://randox.getgotjobs.co.uk/registerJob/f8efa10e-0772-47f9-aecb-5ff84687390d (copy and paste link to your browser)
- Vacancy ID
- 1553138
- Job ref.
- 22N/ITOP
- Job Sector
- IT
- Area
- Co Antrim
- Location
- Antrim Town
- Salary
- Negotiable
- No. vacancies
- 1
- Contract Type
- Permanent
- Weekly hours
- 40
- Published date
- 08/06/2022
- Closing date
- 08/07/2022
- Worktime
- Variable, to be confirmed.