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Job description

We are currently recruiting for a Customer Service Representative to be based in our busy Belfast office. The Ideal candidate will ideally come from an admin background, with exceptional customer service and an eye for detail. Any and all related administrative activities as required. .

Responsibilities

• Dealing with the day to day inbound calls from customers regarding their deliveries etc.
• Receive customer bookings and create shipments.
• Booking and monitoring shipments with various systems.
• Monitor and deal with customer queries by phone and email.
• Follow up Customer queries to ensure excellent customer service is received at all times.
• Support with update of collection and delivery status in a timely manner.
• Data entry as required ensuring attention to detail.
• Provide support with monitoring, chasing and processing all PODs.
• Assist with the logging and reporting of recap reports, cross referencing any discrepancies, completion of new job references, delivery notes.
• Any and all related administrative activities as required.

Skills and Qualifications

Essential Skills

• Must have 5 GCSEs (A-C grades) including English & Maths (or equivalent).
• Highly proficient in Microsoft Excel, Word & Outlook.
• Highly organised with great attention to detail.
• Flexible, adaptable and quick to learn.
• Ability to work on own initiative.
• Excellent communication skills.
• Must be able to work well under pressure.
• Working at Customer facility so must be tactful and engage with diplomacy being aware of surroundings at all times.

Further Information

Work time, 8am-5pm to be confirmed. Overtime as required by the business needs, sometimes short notice and on call rota approximately once every 6/7 weeks, on call is paid at £100 per week when on duty.