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Job description

Libraries NI is seeking to recruit a motivated and reliable District Library Assistant to join our team in the Derry and Strabane Area. This is a temporary, (36hrs per week) fixed term role supporting the provision of library resources and library services to our customers. Libraries NI is responsible for the provision and delivery of a public library service in Northern Ireland, connecting people with information, ideas and experiences. Our values are Caring, Responsive and Accountable strengthening a culture that is inclusive, engaging, supportive and provides opportunities for our staff to advance their career and deliver excellent customer focused services We are an equal opportunities employer. We welcome applications from all suitably qualified persons. All appointments will be made on merit. Where a competition identifies more appointable candidates than there are available vacancies, a Reserve List may be created in order of suitability for further appointments within Libraries NI. This may be used for up to 12 months to fill the same or like vacancies with a similar job description and personnel specification and on the same salary scale, normally within the same location/department without further testing of merit. Further details are available from the Libraries NI website by clicking the APPLY NOW button, by telephone: (028) 3839 9458 or email: HRRecruit@librariesni.org.uk .

Responsibilities

• Assist clients to make best use of services and facilities through: Handling client enquiries using print and electronic resources (eg books, CD ROM and the Internet); Processing requests; Helping clients to select and use all library resources.
• Introducing and explaining library services, rules and regulation to new and existing clients and operating Libraries NI complaints procedure and registering clients
• Assist with the routine delivery of the programme of promotional activities to include school class visits, story time, user education events, special initiatives etc.
• Assist with the day to day routine procedures and the delivery of client focussed library services in the areas of learning, information, leisure and culture to include:
• Shelving, tidying, maintaining books and other resources; Circulation e.g.: issue, discharge, and renewal procedures for all resources; Operation of information communication technology relevant to the post.
• Assist with collation of statistics and maintenance of appropriate records as required.
• Play an active role within the team in ensuring that all services are provided to consistently high standards and comply with current library policy and procedures
• Provide the first response to comments and complaints from the public within the guidelines of the Library Services complaint procedure.
• Attend and participate in training and staff development programmes in compliance with Libraries NI Staff Development Policy, including staff Appraisal.
• Assist with the maintenance of an orderly, safe and welcoming environment for clients and colleagues in accordance with Libraries NI Health and Safety policy.

Skills and Qualifications

Essential Skills

• Experience of working with the public in a face to face customer focused environment
• Experience of using current Information Communication Technology (ICT) for accessing, selecting and using information
• Experience of working in a team environment
• Good oral and written communication skills.
• A full UK driving licence
• Five GCSE/GCE O levels at grades A-C or equivalent, including English and Maths or equivalent/higher qualification.
• Be able to work a mix of mornings, afternoons, evenings and weekends as required, both at base and in other service points as required.
• Have no criminal record which would prevent working with children and/or adults at risk.

Desirable Skills

• Experience of supporting, contributing to or delivering events or activities
• Experience of providing a face to face service to a diverse range of the public, which must include evidence of working with children and older people, in a customer focused environment.
• Experience of working in a public, academic or specialist Library

Further Information

Salary: £19,650 to £20,043 (NJC points 5-6) pro rata per annum Work time: To be confirmed. The closing date for applications is Tuesday 16 August 2022 at 11:59pm. Terms and Conditions of employment are National Joint Council for local government and successful post holders will have access to: Minimum 22 days annual leave plus 12 statutory holidays Local Government Pension Scheme and benefits Occupational Sick Pay Scheme Occupational Health Services Access to Private Health Care Schemes Health and Wellbeing Employee Assistance Provision Learning and Development opportunities Enhanced Maternity/Adoption and Paternity Leave Flexible Working / Work Life Balance Career Break scheme