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Job description

As a Service Manager you will have full responsibility for delivering consistently excellent customer service and making sure both the front desk and workshop are maintained to the highest standards. As well as managing and coaching staff, setting goals and objectives, and making sure you’re compliant with policies and procedures, you’ll ensure the daily smooth running of your department and drive it to even greater success..

Responsibilities

• Reviewing and analysing department KPI and financial reports, and motivating staff to exceed objectives.
• Managing a service team of technicians, advisors and support staff, and making sure productivity and efficiency targets are achieved.
• Making sure all the servicing work that takes place in your branch is carried out correctly, competently and on time.
• Delivering excellent customer service at all times, resolving any issues quickly and to the satisfaction of the customer.
• Ensuring we always remain compliant with company, DVSA, manufacturer and health and safety policies.

Skills and Qualifications

Essential Skills

• 2 Years Previous experience in a similar role
• Strong communication and influencing skills.
• A passion for delivering great customer service.
• High levels of literacy and numeracy.
• Leadership skills and the ability to motivate your team to achieve success.
• Good organisational and IT skills.
• High levels of accuracy and attention to detail.
• The ability to stay calm under pressure.
• An understanding of how to identify and maximise sales opportunities, remaining honest, ethical and compliant at all times.
• A full clean driving licence held for a minimum of one year.

Further Information

At Pat Kirk Ltd, we have been in business over 50 years and pride ourselves on delivering a fantastic car buying experience, with a wide range of used cars on site, as well as a service and repair centre. Work time is Monday to Friday 9am to 5.30pm and alternating Saturdays.