---

Job description

Here at Randox IT we aim to provide and deliver a highly responsive, first-class support service to all Randox employees and relevant third parties, adhering to the ITIL Framework and ensuring that all IT related services are running effectively and operating within normal set parameters. We are currently recruiting for an IT Operational Support Specialist to join our Team based at the Randox Science Park in Antrim..

Responsibilities

• Daily routine administration of the QC & Randox Health software platforms.
• Participate in customer support activities associated with the QC & Randox Health software platforms, and other software developed in-house.
• Worldwide travel for the installation of instances of the Acusera 247 software platform.
• Production of user requirements associated with requested software enhancements.
• Preparation of training manuals for users.
• Ensure all documentation is accurately and fully compliant.
• Adherence to the companys Positive Work Environment Policies, Health & Safety procedures, and the maintenance of a safe working environment.

Skills and Qualifications

Essential Skills

• A higher-level qualification in a Computer Science or Science related discipline.
• Understanding of statistical data sets.
• Experience in Customer Support.

Desirable Skills

• Third-level qualification in a related discipline.
• Experience working with relational databases.
• Experience with testing of applications in controlled, real situations before going live.

Further Information

Work time: To be confirmed.

Application Information

Please apply online at: https://randox-internal.getgotjobs.co.uk/registerJob/b7d69b04-9c34-49ac-ac22-8fbfecb1539e (copy and paste link to your browser)