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Job description

Libraries NI is seeking to recruit a motivated and reliable District Officer to join our team in the Antrim and Newtownabbey Council Area. This is a permanent, full time role contributing to the development and delivery of innovative library services to customers. The Post-holder will provide specialist advice, training and support to staff customers and identified groups to assist them to meet their needs. The Post-holder will develop and deliver excellent customer focused services, programmes and projects. Terms and Conditions of employment are National Joint Council for local government and successful post holders will have access to: Minimum 23 days annual leave plus 12 statutory holidays, Local Government Pension Scheme and benefits, Occupational Sick Pay Scheme, Occupational Health Services, Access to Private Health Care Schemes, Health and Wellbeing Employee Assistance Provision Learning and Development opportunities, Enhanced Maternity/Adoption and Paternity Leave, Flexible Working / Work Life Balance and Career Break scheme. .

Responsibilities

• To ensure that all designated services operate to agreed service standards, deliver excellent customer service and comply with current Libraries NI policies and procedures.
• Develop and maintain Libraries NI commitment to equality and diversity in the delivery of library services participate in the development, delivery, co-ordination and review of effective services, in line with the corporate, business and service plan
• Participate in the promotion and marketing of the service to increase participation and raise awareness of Libraries NIs key role as a resource for learning, information, cultural heritage and reading in the community.
• Respond to comments and complaints from the public and/or internal customers, including those regarding decisions made within policies and procedures by staff, within the guidelines of the Libraries NI complaints procedure.
• Support Libraries NI commitment to equality and diversity in the delivery of library services.

Skills and Qualifications

Essential Skills

• Hold a minimum of NVQ Level 3 or two GCE A Levels, or BTEC National or equivalent or higher qualifications and possess a minimum of two years experience in developing and or delivering services
• OR Possess a minimum of three years experience in developing and or delivering services
• Experience of working with internal and external customers to achieve service objectives Experience of implementing policies and/or organisational strategies
• Experience of assisting in the management of resources to support service provision.
• Worktime: Be able to work a mix of mornings, afternoons, evenings and weekends as required, both at base and in other service points as required.
• Applicants must have access to a suitable vehicle (appropriately maintained and insured for Libraries NI business) or other suitable form of transport to enable the successful candidate to fulfil the requirements of the post.
• Have no criminal record which would prevent working with children or adults at risk.

Further Information

Libraries NI is responsible for the provision and delivery of a public library service in Northern Ireland, connecting people with information, ideas and experiences. Our values are Caring, Responsive and Accountable strengthening a culture that is inclusive, engaging, supportive and provides opportunities for our staff to advance their career and deliver excellent customer focused services We are an equal opportunities employer. We welcome applications from all suitably qualified persons. All appointments will be made on merit. Where a competition identifies more appointable candidates than there are available vacancies, a Reserve List may be created in order of suitability for further appointments within Libraries NI. This may be used for up to 12 months to fill the same or like vacancies with a similar job description and personnel specification and on the same salary scale, normally within the same location/department without further testing of merit. Further details are available from the Libraries NI website by clicking the APPLY NOW button, by telephone: (028) 3839 9458 or email: HRRecruit@librariesni.org.uk. https://careers.librariesni.org.uk/vacancies/vacancy-search-results.aspx?extapp=true