Passenger Services Officer


City of Derry Airport

Employer Location: Derry
Phone Number: 07730598603

Job description

Passenger Services Officer with duties listed below..


  • The Terminal Services Department provides, on behalf of airlines & aircraft operators, a handling service for their passengers. Provide information, check in, escort and general assistance to scheduled and charter passengers to the highest standard.
  • Deal with the general public and provide flight information. Ensure flight information systems are updated and correct. Operate the PA system.
  • Make reservations, amend bookings and collect fees in accordance with the operator's procedures. Perform administrative tasks in relation to the ticket desk.
  • Ensure that all reports are complete and that monies are correct at the end of a shift and for the weekend.
  • Perform operational duties and ensure that all relevant documents are completed in accordance with company and airline policy e.g. load sheets, Passenger Manifests, Flight files, reports etc.
  • Provide delay information to relevant departments and airlines, complete SITA functions, deal with disruptive passengers.
  • Carry out check-in duties ensuring that passengers are checked in accurately, according to the Airline Policies and Procedures and that AAA requirements are compliant.
  • Ensure that the check-in area is well stocked and maintained and that required safety and security information is displayed.
  • Escort passengers to and from aircraft and the terminal making sure that safety and security regulations are complied with.
  • Maintain proficiency with applicable technology, policies and procedures.
  • Promote a positive image of City of Derry Airport and ensure that a high standard of customer care is offered.
  • Provide support as necessary to passengers requiring additional assistance.

Skills and Qualifications

Essential Skills

  • Applicants must possess 4 GCSEs to Grade C or have an equivalent qualification.
  • Preference may be given to those applicants with 1-2 years relevant customer service experience however full training will be provided.

Desirable Skills

  • Experience of working in an airport environment.

Further Information

Worktime: Flexible hours through Sunday to Saturday.

Vacancy ID
Job ref.
Job Sector
Travel and Tourism
Derry or Londonderry
City of Derry Airport
£10.43 per hour.
No. vacancies
Contract Type
Weekly hours
Published date
Closing date

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