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Job description

ModSquad is seeking an experienced Community Manager to join our tourism client. You will be imperative in building, maintaining, improving, and empowering our clients and their digital communities. Additionally, you will be an imperative part of the growing ModSquad digital team, developing social media efforts to grow and support our company. The day-to-day tasks of a ModSquad community manager vary, but basic responsibilities include: Brainstorm activities, opportunities, and content to inspire or grow community (long term and campaign based). Design and execute the weekly and quarterly content calendars. Social listening to source and understand trends. Create and report KPIs to development team, and build reports that showcase reason, trends, and opportunity. Manage and respond to customers through forum, website, and social media tools (native and 3rd party). Learn and explore new tools and platforms that improve workflow and client objectives. Work closely, efficiently, and effectively with the client and internal teams (communication is daily). Develop practices and improvements or build upon and help improve current methods of operation (from social media management and community management and improving social impact, to engagement and content moderation and digital experience. Handle occasional community crisis or troubleshoot escalations..

Responsibilities

• Brainstorm activities, opportunities, and content to inspire or grow community (long term and campaign based).
• Design and execute the weekly and quarterly content calendars.
• Create and report KPIs to development team, and build reports that showcase reason, trends, and opportunity.

Skills and Qualifications

Essential Skills

• Have active and professional experience with forums, Facebook, Twitter, TikTok, Instagram, as well as knowledge of other platforms like SnapChat, Twitch.tv, Youtube and more.
• Be a proactive, self-starter and independent contributor with follow-through on all initiatives.
• Have strong problem-solving, creative writing, and editorial skills.
• Be able to execute on community initiatives, measure results, and modify programs based on feedback.
• Knowledge and experience on the island of Ireland is a must.
• Retain and demonstrate excellent organization and time-management skills and schedule to hit deliverable deadlines.
• Must have experience managing communities on behalf of professional entities/companies.
• Excellent verbal and written skills, and the ability to communicate with a wide variety of disciplines, articulate key points, and present.

Further Information

Work time, flexible within Irish business hours (some weekend and evening availability required).