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Job description

D G Green & Sons Limited are one of the leading Facilities Management, Building and Civil Engineering Contractors working throughout Northern Ireland. We are seeking to recruit a Facilities Administrator to join the D G Green & Sons Limited Facilities Management Division. .

Responsibilities

• Support with all administrative tasks.
• Plan and schedule work that needs to be carried out Communicating with Other Teams/Clients/Sub-Contractors.
• To provide administration support to all clients and stakeholders.
• Provide a helpdesk function to ensure customers have a point of contact.
• Resolve customer queries.
• Monitoring various inboxes- responding to queries and prioritising in order of urgency.
• Ensuring visits are booked with clients and accesses to the site are arranged.
• To raise Reactive, Response, PPM and scheduled job requests/jobs on system.
• Respond to helpdesk emails within a timely fashion.
• Raising new work on the system and closing down work orders.
• Answer the telephone and address all enquiries in a timely and professional manner.
• Provide support to the Facilities Management and Maintenance team on the raising and closing of Reactive, Response, PPM and Scheduled job requests within the D. G. Green & Sons Ltd helpdesk.
• Utilise the D. G. Green & Sons Ltd helpdesk system for the raising of Purchase Orders and the subsequent processing of the associated Invoices for compilation to the Accounts Department on a weekly basis.
• Prepare and collate all documentation for Sub-Contractors payment.

Skills and Qualifications

Essential Skills

• 3 years' minimum experience of working in a busy help desk primarily on in-house manual systems.
• Knowledge of facilities processes.
• Personable, approachable and able to work as part of a multi-functional team.
• Well organised with the ability to prioritise.
• Working knowledge of CAFM systems and building operations, awareness of facilities disciplines to allow effective allocation of work order.
• High calibre IT skills and presentation capability.
• Must be willing to undertake a multi-functional role.
• Previous experience working with Facilities Management or a Scheduling role.
• Proficient in all Microsoft Packages such as Excel, Word and Outlook.

Further Information

Work time: 8.30am - 5.00pm