Customer Services Administrator

...

World Furniture NI Limited

Phone Number: 02891828202
Web: www.world-furniture.biz

Job description

The role involves dealing with all spare parts and replacement goods, to exceed customer expectations and provide a professional service at all times..

Responsibilities

  • Confirming merchandise to be returned by customer and taking details of the reason why it is being returned
  • Clarifying with customer if merchandise is to be replaced or credited
  • Processing customer requirements on the system
  • Liaising with customer regarding date of uplift/replacement of goods
  • Chasing outstanding returns
  • Collating weekly damage report for management
  • Taking orders from customers by email and telephone
  • Entering sales orders on system as required
  • Answering incoming calls and efficient handling of customer enquiries

Skills and Qualifications

Essential Skills

  • Applicants must have previous customer service experience
  • Excellent administration sills with good verbal and written communication skills
  • Applicants must have previous experience in Microsoft products such as Excel, Word and email

Desirable Skills

  • Experience in using Sage software is desirable but not essential as suitable training will be given

Further Information

Work time, 9.00am to 5.00pm to be confirmed.

Vacancy ID
1580687
Job ref.
pt/wf/cs
Job Sector
Customer Service and Call Centre
Area
Co Down
Location
Newtownards
Salary
£22,000 per annum
No. vacancies
1
Contract Type
Permanent
Weekly hours
40
Published date
05/12/2022
Closing date
23/12/2022

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