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Job description

This sales and customer focussed job opportunity is an integral part of our organisation, helping to proactively grow our business whilst fully encompassing our customer 1st culture. Therefore, in this proactive role, customers must remain at the forefront of every action, ensuring sales are maximised by meeting and exceeding the needs of each individual customer..

Responsibilities

• Proactive outbound calls to customers including lapsed, dormant, declining and non-trading accounts.
• Acting as a first point of contact for customers.
• Building and maintaining relationships with customers, with the aim of retaining and developing accounts.
• Developing and nurturing accounts before passing them to field sales teams.
• After sales support.
• Promoting group, regional and branch based campaigns.
• Generating leads through various channels such as existing customers, new promoter scores and reports.

Skills and Qualifications

Essential Skills

• Proven telesales/proactive customer service experience.
• A passion for sales and customer service.
• The ability to build rapport with new and existing customers.
• Practised in working to targets.
• Strong communication skills.
• Comfortable working in a busy environment.
• Excellent organisational and prioritisation skills.
• Experience working in the building and timber supplies industry would be distinctly advantageous to an application.

Further Information

Work time: Monday to Friday, times to be confirmed.