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Job description

Randox is welcoming applications for the position of Technical Support Specialist to work within our Customer Services Department. The role will work along- side the Technical Support Team - Leader to assist Randox Offices and staff with customer queries and complaints. Randox customers are laboratories based all over the world. This role will be based at our site in Antrim..

Responsibilities

• Handling and troubleshooting of technical customer queries from local and international locations.
• Provision of product information and advice on the application of Randox procedures.
• Review and analysis of performance data and comparative studies.
• Provide product and instrument training to international staff
• Use of query-logging software to record and monitor the status of customer and internal queries.
• Development of a high degree of product knowledge covering all Randox product groups.

Skills and Qualifications

Essential Skills

• An Honours degree in Biochemistry, Chemistry, Immunology or a Life Science related discipline (2:1 or above).
• A willingness and availability for international travel
• Excellent communication skills, verbal and written, and confidence with dealing with customers
• Ability to work in a team environment and independently
• Advanced IT skills
• Ability to work to strict time-frames and meet deadlines
• Valid Driving License

Desirable Skills

• A willingness to develop a high level of product knowledge