Technical Support Specialist


Job description

Randox is welcoming applications for the position of Technical Support Specialist to work within our Customer Services Department. The role will work along- side the Technical Support Team - Leader to assist Randox Offices and staff with customer queries and complaints. Randox customers are laboratories based all over the world. This role will be based at our site in Antrim..

Responsibilities

  • Handling and troubleshooting of technical customer queries from local and international locations.
  • Provision of product information and advice on the application of Randox procedures.
  • Review and analysis of performance data and comparative studies.
  • Provide product and instrument training to international staff
  • Use of query-logging software to record and monitor the status of customer and internal queries.
  • Development of a high degree of product knowledge covering all Randox product groups.

Skills and Qualifications

Essential Skills

  • An Honours degree in Biochemistry, Chemistry, Immunology or a Life Science related discipline (2:1 or above).
  • A willingness and availability for international travel
  • Excellent communication skills, verbal and written, and confidence with dealing with customers
  • Ability to work in a team environment and independently
  • Advanced IT skills
  • Ability to work to strict time-frames and meet deadlines
  • Valid Driving License

Desirable Skills

  • A willingness to develop a high level of product knowledge

Vacancy ID
1585074
Job ref.
23N/TTSS
Job Sector
Customer Service and Call Centre
Area
Co Antrim
Location
Antrim
Salary
Negotiable
No. vacancies
1
Contract Type
Permanent
Weekly hours
40
Published date
11/01/2023
Closing date
08/02/2023
Worktime
08:40 - 17:20

You may also be interested in...

...

Call Centre Administrator

JobStart Scheme

Area: Co Antrim
Closing date: 05 Mar 2024

...

Volunteer Coordinator

JobStart Scheme

Area: Co Down
Closing date: 07 Mar 2024

...

Customer Service Representative

JobStart Scheme

Area: Belfast
Closing date: 08 Mar 2024