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Job description

Randox is welcoming applications from Administrators wishing to join the Technical Support division of our Sales and Marketing Team as a Customer Support Administrator. Working at our Laurelbank facility in Crumlin, successful candidates will receive comprehensive training and in-depth knowledge of Randox products and deal directly with some of our biggest customers. Operation of the company telephone and email system to receive customer complaints or enquiries ensuring a rapid response rate according to agreed standard. Randox now offer free transportation from Antrim Train / Bus station each morning to take staff to our various sites in Antrim and Crumlin. This shuttle will take staff back to the station at the end of the day..

Responsibilities

• Operation of the company telephone and email system to receive customer complaints or enquiries ensuring a rapid response rate according to agreed standard.
• Use of relevant software to record and monitor the status of customer and internal queries.
• Contacting customers to carry out post-market feedback and trending of this data.
• Ensuring that all product queries are brought to the attention of the relevant support teams.
• Filing correspondence from customers and completed queries.
• Communicate and liaise effectively with customers/suppliers/visitors etc as well as internal staff; interpret and respond clearly to requests.
• Carry out biannual customer feedback.
• Relevant administrative tasks.

Skills and Qualifications

Essential Skills

• Excellent communication skills.
• Confidence in dealing with customers.
• Ability to work both in a team environment and independently.
• Ability to work to strict timeframes and meet deadlines.
• A willingness to develop a high level of product knowledge.

Further Information

Work time: 08:40 - 17:20 to be confirmed.