Customer Service Advisor


Job description

Do you want to make a difference within your community? This is your chance. You can be doing what you do best - providing great customer service by striving for excellence and acting with integrity, and empathy. Your care and attention to detail will make all the difference. If you are looking for a rewarding career, this may be it. THE ROLE As a Station Enquiry Assistant, you will be helping people with a wide variety of enquiries, and supporting our customer with their needs. You will be part of our diverse and dedicated team providing excellent standards of service within a busy, public facing office environment. You will benefit from our industry leading training, which all our Station Enquiry Assistants receive before their deployment. This training will help you develop skills and knowledge which you will be able to take forward with you throughout your working career, no matter what that shall entail. With ongoing support and development from your management team and colleagues, you will feel right at home at G4S. THE IDEAL CANDIDATE As our ideal candidate, you should be a confident communicator, both written and verbally. You will be able to showcase your administrative and IT skills, and learn new bespoke software packages. Your ability to deal with challenging situations or complex individuals may also prove beneficial for you in this role. Your attention to detail will be imperative, as updating records and writing reports will be your bread and butter. You should also be flexible to commute to various locations within a 30 mile radius, and in some locations there may be a requirement for you to work weekends and/or night shifts. You will need to provide us with your 5 year employment history and have unrestricted right to work in the UK for screening purposes. A criminal record will not necessarily be a bar to obtaining a position. .

Responsibilities

  • Assisting public with variety of enquiries.
  • Supporting our customer with their needs.
  • Liaise with suppliers and internal contacts.
  • Providing excellent standards of service within a busy, public facing office environment.

Skills and Qualifications

Essential Skills

  • IT Skills.
  • Communication skills.
  • Attention to detail.
  • Administrative skills.

Further Information

Work time: To be confirmed. The Benefits Working for one of the world's leading global security companies comes with its benefits. As a Station Enquiry Assistant for G4S, you can benefit from the following: £300 joining bonus, 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual), Enhanced Overtime Rate, Workplace pension scheme, Life assurance benefit, Financial support for SIA Licence & renewal, Contributory Healthcare Scheme, Eyecare vouchers, Employee Discount Schemes, Progression, training & development opportunities, Refer a friend scheme, Free parking in most locations, Free uniform provided THE COMPANY G4S has a unique global footprint with operations across more than 80 countries. We have a truly global business with large established market positions in developed markets and outstanding positions in fast growing emerging markets.Through the company’s vast network of more than 800,000 employees, we leverage global best practices in communities all over the world. With revenues of $18 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive. Our values are core to shaping the culture of our organisation, helping to guide, unite, differentiate and sustain us. They are integral to everything we do: We act with INTEGRITY AND RESPECT. We are passionate about SAFETY, SECURITY AND SERVICE EXCELLENCE. We achieve this through INNOVATION AND TEAMWORK.

Vacancy ID
1585650
Job ref.
1134
Job Sector
Customer Service and Call Centre
Area
Co Down
Location
Newry
Salary
£9.60 per hour (£10.90 from March 2023)
No. vacancies
1
Contract Type
Permanent
Weekly hours
37.5
Published date
16/01/2023
Closing date
27/02/2023

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