Customer Service Adviser

Job description

We are seeking a Permanent Customer Service Adviser for our client Speedy Freight based in Belfast. This is an excellent opportunity for a Customer Relations and Transport Coordinator to join our dynamic and fast paced, growing business. We are looking for a collaborative, enthusiastic individual, with experience in a previous customer service role, to assist with the day-to-day operations of the business. .


  • To effectively negotiate prices with customers.
  • Receive orders over the telephone and input into the company computer systems.
  • Constantly communicate with Customer Services and the New Business Managers to ensure KPI targets achieved and maintained.
  • To work to deadlines and work independently when required.
  • Communicate effectively and professionally with all levels of staff and clients. Flexible approach required to cover on-call rota system.
  • Generate own leads through research and build a pipeline of potential new business utilising the company CRM program.
  • To contact businesses by telephone to promote product/services. Solicit orders accordingly. Deliver an adapted sales pitch as per customer to meet specific needs and overcome any objections.

Skills and Qualifications

Essential Skills

  • IT Literate including Microsoft, word, excel and outlook.
  • Written, oral English and Mathematics to GCSE standard (or equivalent).
  • Excel / PowerPoint presentations skills.
  • Recent experience in a similar role.
  • Strong customer service ethic with negotiation and telesales skills.
  • Excellent verbal and written communication skills.
  • Articulate with a confident phone manner.
  • Good organisation skills with the ability to multitask and prioritise workload.
  • Ability to source own leads through research.

Further Information

Candidates interested in this position please send cv to or for more information please call our Belfast office on 028 9032 2511 ask for Gemma. Work Time: Monday to Friday 9am - 5pm.

Vacancy ID
Job ref.
Job Sector
Customer Service and Call Centre
£25,000 per annum.
No. vacancies
Contract Type
Weekly hours
Published date
Closing date
Monday to Friday 9am - 5pm.

You may also be interested in...


Call Centre Administrator

JobStart Scheme

Area: Co Antrim
Closing date: 05 Mar 2024


Volunteer Coordinator

JobStart Scheme

Area: Co Down
Closing date: 07 Mar 2024


Customer Service Representative

JobStart Scheme

Area: Belfast
Closing date: 08 Mar 2024