Customer Service Adviser


Job description

We are seeking a Permanent Customer Service Adviser for our client Speedy Freight based in Belfast. This is an excellent opportunity for a Customer Relations and Transport Coordinator to join our dynamic and fast paced, growing business. We are looking for a collaborative, enthusiastic individual, with experience in a previous customer service role, to assist with the day-to-day operations of the business. .

Responsibilities

  • To effectively negotiate prices with customers.
  • Receive orders over the telephone and input into the company computer systems.
  • Constantly communicate with Customer Services and the New Business Managers to ensure KPI targets achieved and maintained.
  • To work to deadlines and work independently when required.
  • Communicate effectively and professionally with all levels of staff and clients. Flexible approach required to cover on-call rota system.
  • Generate own leads through research and build a pipeline of potential new business utilising the company CRM program.
  • To contact businesses by telephone to promote product/services. Solicit orders accordingly. Deliver an adapted sales pitch as per customer to meet specific needs and overcome any objections.

Skills and Qualifications

Essential Skills

  • IT Literate including Microsoft, word, excel and outlook.
  • Written, oral English and Mathematics to GCSE standard (or equivalent).
  • Excel / PowerPoint presentations skills.
  • Recent experience in a similar role.
  • Strong customer service ethic with negotiation and telesales skills.
  • Excellent verbal and written communication skills.
  • Articulate with a confident phone manner.
  • Good organisation skills with the ability to multitask and prioritise workload.
  • Ability to source own leads through research.

Further Information

Candidates interested in this position please send cv to Gemma.Cleland@industrialtemps.com or for more information please call our Belfast office on 028 9032 2511 ask for Gemma. Work Time: Monday to Friday 9am - 5pm.

Vacancy ID
1586654
Job ref.
J101310
Job Sector
Customer Service and Call Centre
Area
Belfast
Location
Belfast
Salary
£25,000 per annum.
No. vacancies
2
Contract Type
Permanent
Weekly hours
40
Published date
25/01/2023
Closing date
08/03/2023

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