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Job description

Supporting the heads of both the sales and operations department with administration duties in a prompt and professional manner. Answering incoming calls to the company and forwarding them to the relevant members of the team or actioning as appropriate. Receiving and processing customer orders by phone or email and inputting them in the company systems. Troubleshooting order issues in a responsive manner. Basic office administration including procurement of office stationery and supplies. 113 Ballygowan Road Belfast, BT5 7TZ: reliably commute or plan to relocate before starting work (required). .

Responsibilities

• Customer Service
• Inbound call answering
• Responding to client queries
• Updating client records

Skills and Qualifications

Essential Skills

• Computer literacy
• Strong communication skills
• At least 5 GCESs (including Maths and English at a minimum of grade C) or equivalent
• 2 years' relevant administration experience working within a helpdesk/ service environment with regular use of a bespoke computerised system to log calls
• Ability to work in a fast-paced environment, handling data and reporting with accuracy and attention to detail

Further Information

Work time: 9am-5pn Mon-Fri with overtime available. Benefits: Company pension Free parking On-site parking Schedule: 8 hour shift Day shift Monday to Friday