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Job description

Ensure that all services are provided to consistently high standards and comply with current library policy and procedures..

Responsibilities

• Ensure the service is developed effectively for all clients in the community e.g. children, adults, elderly people, people with disabilities etc. Activities to promoting library materials/services, reading and literacy to all groups in the community.
• Ensure that clients have access to a suitable range of resources which meets their needs in line with the stock policy and that resources are maintained in good condition and arranged according to stock policy and agreed procedures.
• Supervise the day to day delivery and routine procedures of client-focused library services in the areas of learning, information, leisure and culture. Ensure that statistics and file systems are maintained as required.
• Assist the appropriate Officer/s in promoting and marketing the library as the hub of learning, information, leisure and culture in the local community
• Provide the first response to comments and complaints from the public within the guidelines of the Library Services complaint procedure

Skills and Qualifications

Essential Skills

• Minimum of 2 GCE A levels OR equivalent / higher qualification PLUS a minimum of two years experience working with the public in a customer focused environment within the last five years.
• OR a minimum of three years experience, working with the public in a customer focused environment within the last six years
• Experience of contributing to the promotion and delivery of front line customer services to a diverse range of people. Experience of using current Information Communication Technology (ICT) systems/applications in an work context
• Experience of working in partnership OR collaboration with internal and/or external customers Experience of working effectively within a team environment to meet organisational goals/objectives

Desirable Skills

• Experience of managing staff. Experience of working in a public, academic or specialist library

Further Information

Libraries NI is seeking to recruit two motivated and reliable Branch Library Managers to join our team in the Fermanagh and Mid Ulster Area. Supporting the provision of library resources and library services to our customers. These are both temporary roles, initially for one year, subject to review, dependent on business need. Please note this post may be extended, made permanent, or terminated for any valid reason. The available posts are as follows Cookstown: 36 hours per week Maghera: 34 Hours per week Terms and Conditions of employment are National Joint Council for local government and successful post holders will have access to: Annual leave entitlement for the full leave year is 22 days (pro rata for part time posts) increasing to 29 days after five years’ service. In addition there are 12 statutory holidays. Local Government Pension Scheme and benefits Occupational Sick Pay Scheme Occupational Health Services Access to Private Health Care Schemes Health and Wellbeing Employee Assistance Provision Learning and Development opportunities Enhanced Maternity/Adoption and Paternity Leave Flexible Working / Work Life Balance Career Break scheme The closing date for applications is Sunday 12 February 2023 at 11:59pm. Libraries NI is responsible for the provision and delivery of a public library service in Northern Ireland, connecting people with information, ideas and experiences. Our values are Caring, Responsive and Accountable strengthening a culture that is inclusive, engaging, supportive and provides opportunities for our staff to advance their career and deliver excellent customer focused services We are an equal opportunities employer. We welcome applications from all suitably qualified persons. All appointments will be made on merit. Where a competition identifies more appointable candidates than there are available vacancies, a Reserve List may be created in order of suitability for further appointments within Libraries NI. This may be used for up to 12 months to fill the same or like vacancies with a similar job description and personnel specification and on the same salary scale, normally within the same location/department without further testing of merit. Further details are available from the Libraries NI website by clicking the APPLY NOW button, by telephone: (028) 3839 9458 or email: HRRecruit@librariesni.org.uk Links: https://careers.librariesni.org.uk/vacancies/vacancy-search-results.aspx?extapp=true https://careers.librariesni.org.uk/ HRRecruit@librariesni.org.uk www.librariesni.org.uk Work Time: To be confirmed. The candidate must have the ability to work a mix of mornings, afternoons, evenings and weekends, both at base and in other service points as required to support business need The candidate must have no criminal record which would prevent working with children and/or adults at risk. Branch Library Manager: 2 Posts :Cookstown and Maghera Cookstown Library and Maghera Library.