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Job description

To provide engineering support, including back-office administration duties, to ensure the smooth running of the operation of the business..

Responsibilities

• Dispatch engineers to jobs with the support of other PES staff and record all relevant details onto Concerto as required.
• Update Concerto and other data capture systems in a timely manner and maintain sequential files of engineers' job sheets.
• Support the timely provision of reports to management concerning business objectives.
• Liaise with all departments within Phoenix to help resolve customer related issues within company standards of service.
• Support all processes required to ensure effective operation of emergency services including rota preparation, database update, liaison with dispatch centre, issue of safety notices to the Health & Safety Inspectorate.
• Support processes to ensure that all customer-chargeable quotations and renewals are issued in a timely, controlled manner.
• Support all other processes within the business as requested, i.e. filing, archiving, photocopying and general administration tasks as requested by management.
• Liaise with customers to agree appointment dates or resolve problems and complaints regarding PES activities.
• Ensure all phones within the department are answered in a timely manner.

Skills and Qualifications

Essential Skills

• Minimum of 1 years relevant experience within an office/ administration function.
• Experience of working in a highly pressurised environment.

Desirable Skills

• Experience of dealing with customer-related queries and/or complaints.
• Excellent organisational ability.
• Comprehensive IT skills including the ability to use Microsoft Office packages, in particular MS Excel.
• Effective communication skills.
• Ability to work in a highly pressurised environment.

Further Information

Work time: 8.30am to 5.00pm Monday - Thursday, 8.30am to 4.30pm Friday. Location: Belfast (remote or hybrid working is not available for this position)