IT Operational Support Specialist
Job description
An excellent opportunity has opened for an IT Operational Support Specialist to join our Team based at the Randox Science Park in Antrim. Here at Randox IT we aim to provide and deliver a highly responsive, first-class support service to all Randox employees and relevant third parties, adhering to the ITIL Framework and ensuring that all IT related services are running effectively and operating within normal set parameters. .
Responsibilities
- Daily routine administration of the QC & Randox Health software platforms.
- Participate in customer support activities associated with the QC & Randox Health software platforms, and other software developed in-house
- Worldwide travel for the installation of instances of the Acusera 247 software platform
- Production of user requirements associated with requested software enhancements
- Preparation of training manuals for users
- Ensure all documentation is accurately and fully compliant.
Skills and Qualifications
Essential Skills
- Experience in Customer Support.
- Understanding of statistical data sets.
- A higher-level qualification in a Computer Science or Science related discipline.
Desirable Skills
- Third-level qualification in a related discipline.
- Experience working with relational databases.
- Experience with testing of applications in controlled, real situations before going live.
Further Information
Work time: 8:40 - 17:20.
- Vacancy ID
- 1587521
- Job ref.
- 23N/OPET
- Job Sector
- IT
- Area
- Co Antrim
- Location
- Antrim
- Salary
- To be confirmed
- No. vacancies
- 1
- Contract Type
- Permanent
- Weekly hours
- 40
- Published date
- 01/02/2023
- Closing date
- 01/03/2023
- Worktime
- 8:40 - 17:20