Customer Support Scientist


Job description

Randox Toxicology and Randox Food Diagnostics is welcoming applications from Scientists wishing to join our Sales and Marketing Team as a Customer Support Scientist. This role will involve the provision of customer support to new and existing Randox Toxicology and Randox Food Diagnostics and Randox Food Diagnostics. .

Responsibilities

  • Developing of a high degree of product knowledge covering all Randox Toxicology and Food Diagnostics product groups.
  • Providing customer support in a timely manner, troubleshooting of customer queries.
  • Providing product training, information and advice via email, telephone, and face to face.
  • Responsible for developing good lines of communication within and between inter-dependent departments.
  • Conducting reviews and analysis of performance data and comparative studies.
  • Frequent travel to customer sites for instillations, demonstrations, and product training.
  • The use of query-logging software to record and monitor the status of customer and internal queries.
  • Adherence to company Positive work Environment Policies, health & safety procedures, and the maintenance of a safe working environment.

Skills and Qualifications

Essential Skills

  • An Bachelor degree in Biochemistry, Chemistry, Immunology, or a Life Science related discipline (2:1 or above).
  • Excellent communication skills, verbal and written, and confidence with dealing with customers.
  • Ability to work in a team environment and independently.
  • Advanced IT skills.
  • Ability to work to strict timeframes and meet deadlines.
  • A willingness to develop a high level of product knowledge.
  • A valid driving licence.
  • A willingness and availability for international travel.

Desirable Skills

  • A second language.

Further Information

Work time: 8.40am-5.20pm.

Vacancy ID
1587572
Job ref.
23N/CSSM
Job Sector
Pharmaceutical and Science
Area
Co Antrim
Location
Crumlin
Salary
Negotiable
No. vacancies
1
Contract Type
Permanent
Weekly hours
40
Published date
01/02/2023
Closing date
01/03/2023
Worktime
8.40am-5.20pm

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