Customer Support Scientist
Job description
Randox Toxicology and Randox Food Diagnostics is welcoming applications from Scientists wishing to join our Sales and Marketing Team as a Customer Support Scientist. This role will involve the provision of customer support to new and existing Randox Toxicology and Randox Food Diagnostics and Randox Food Diagnostics. .
Responsibilities
- Developing of a high degree of product knowledge covering all Randox Toxicology and Food Diagnostics product groups.
- Providing customer support in a timely manner, troubleshooting of customer queries.
- Providing product training, information and advice via email, telephone, and face to face.
- Responsible for developing good lines of communication within and between inter-dependent departments.
- Conducting reviews and analysis of performance data and comparative studies.
- Frequent travel to customer sites for instillations, demonstrations, and product training.
- The use of query-logging software to record and monitor the status of customer and internal queries.
- Adherence to company Positive work Environment Policies, health & safety procedures, and the maintenance of a safe working environment.
Skills and Qualifications
Essential Skills
- An Bachelor degree in Biochemistry, Chemistry, Immunology, or a Life Science related discipline (2:1 or above).
- Excellent communication skills, verbal and written, and confidence with dealing with customers.
- Ability to work in a team environment and independently.
- Advanced IT skills.
- Ability to work to strict timeframes and meet deadlines.
- A willingness to develop a high level of product knowledge.
- A valid driving licence.
- A willingness and availability for international travel.
Desirable Skills
- A second language.
Further Information
Work time: 8.40am-5.20pm.
- Vacancy ID
- 1587572
- Job ref.
- 23N/CSSM
- Job Sector
- Pharmaceutical and Science
- Area
- Co Antrim
- Location
- Crumlin
- Salary
- Negotiable
- No. vacancies
- 1
- Contract Type
- Permanent
- Weekly hours
- 40
- Published date
- 01/02/2023
- Closing date
- 01/03/2023
- Worktime
- 8.40am-5.20pm
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