Duty Manager

...

Employers For Childcare

Employer Location: Draft (Unpublished)
Phone Number: 02892678200
Email: hr@employersforchildcare.org
Web: www.employersforchildcare.org

Job description

The Duty Manager will support the General Manager with the day to day running of High Rise to achieve our commercial goals. They will be responsible for acting up in the Senior Managers absence..

Responsibilities

  • Support the General Manager with the day to day running of High Rise
  • Deputise and be responsible for the effective management of High Rise in the Senior Managers absence
  • Ensure all policies, procedures and regulatory requirements are implemented and complied with at all times
  • Lead by example, ensuring customers receive an exceptional level of experience with excellent standards of customer service at all times
  • Deal with enquiries, complaints and emergencies as required in a calm and professional manner and report to the General Manager
  • Understand the Centres Emergency Action Plans and Emergency Operating Procedures
  • Be one of the Designated Responsible Persons person in charge for any emergency situation including First Aid Appointed Person and Fire Warden
  • Assist in the implementation and regular review of standard operating procedures
  • Responsible for opening / closing procedures, cash handling responsibilities as required
  • Assist with monitoring inventory and stock control reporting
  • Lead by example in maintaining excellent standards in the presentation of the centre, ensuring that all cleaning routines are carried out, whilst being reactive to situations as they arise
  • Assist with completing daily and monthly safety checks on climbing walls, soft play area, sensory room, café & Changing Places toilet & completing relevant documentation such as inspection logs and reporting issues to the General Manager as required
  • Ensure the centre is a safe and welcoming environment for all and complies with all relevant Health and Safety legislation, Child Protection and Vulnerable Adults guidelines and best practice
  • Identify potential hazards, log and report all incidents/accidents in accordance with reporting procedures ensuring appropriate investigations are carried out and records kept in line with relevant legislation
  • Assist with staff planning including recruiting, inducting, training and supervising all new staff with the support of HR, as well as assisting in agreeing the day to day staffing requirements.
  • Supporting with managing performance of the staff team, to include agreeing staff training needs, completing regular staff 121s
  • Monitor daily workload of team members to ensure quality, consistency and accuracy of responses to and interaction with customers, ensuring all team members are performing to agreed standards and targets
  • Support with managing employee relations issues for the centre including consistent application and implementation of HR policies and procedures and reporting any concerns or issues to the General Manager
  • Participate in regular staff training and development activities on company services, operating systems, processes and procedures and contribute to same
  • Comply with the organisations Key Holder Roles and Responsibilities policy
  • Represent the centre and Employers For Childcare at external meetings and events
  • Comply with the organisations Security & Confidentiality policy at all times, ensuring the highest levels of information security, data protection and confidentiality
  • Undertake any other duties of a similar nature related to this post that may be required from time-to-time

Skills and Qualifications

Essential Skills

  • Minimum of 1 years experience gained during the last 5 years to include: Relevant experience working at supervisor level within any of the key aspects of the business, climbing walls, soft play, café, sensory rooms Leading and motivating a team

Further Information

Work time: Thursday -Sunday. Please refer to the job description and personnel specification for a full list of duties.

Vacancy ID
1587654
Job ref.
CCI/09/22
Job Sector
General Management
Area
Co Antrim
Location
Lisburn
Salary
£12 per hour
No. vacancies
1
Contract Type
Permanent
Weekly hours
16
Published date
02/02/2023
Closing date
10/02/2023
Worktime
Thursday -Sunday

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