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Job description

A bit about us We are one of NI’s leading providers of high-quality housing and supported housing services and our aim is to make a real difference to the lives of the people living in our homes. With over 27,000 people in need of a home in Northern Ireland, we have a bold ambition to deliver more mixed tenure neighbourhoods and circa 400 new homes per year. A bit about the role This is a time of immense change and opportunity, and we are full of ambition! To help us to deliver more homes for people to live well, the ICT Support Engineer will be responsible for providing 2nd line ICT support, assisting in ICT Maintenance duties and hardware/software builds and installations for clients. In return, we offer a fantastic rewards package from generous annual leave, healthcare, pension contributions and an award-winning work-life balance package which we are happy to tell you about. Want to apply? You will find further details regarding the qualifications, experience, and skills to succeed in this role, on the job description and person specification. If you have the right skills, enthusiasm, and attitude to lead on the subject matter and the team, we would love to hear from you! You should log online via www.clanmil.org.uk/join-the-team to access our recruitment website, read up on us and the job and apply online! .

Responsibilities

• Deliver an effective ICT helpdesk and support service for all our users, developing response times and reporting on performance against those.
• Install, support, maintain and repair and manage ICT hardware and software. To include thin clients, PCs, laptops, Tablets, printers, etc for all internal and remote clients.
• Perform routine maintenance on the phone system.
• Assist in set up of ICT equipment for presentations and meetings.
• Contribute to the development of working policies and procedures to support operational requirements.

Skills and Qualifications

Essential Skills

• NVQ Level 4 or equivalent in computing or relevant Technology qualification AND at least 3 years practical experience (recent, within the last 5 years) of working in an ICT helpdesk environment.
• OR Exceptional candidates without the qualification, but with 5 years recent experience (within the last 7 years) in this environment are welcome to apply.
• Microsoft certification: MCP/MCSA/MCSE
• Knowledge of Cyber Security best practice and support internal and external audit requirements.
• Working knowledge of the following technologies: Microsoft Windows Server 2012/2016, Active Directory, Microsoft Intune, Microsoft Exchange Online, Microsoft Teams , Citrix Administration.
• Hold a full UK driving licence and be able to travel to meet the requirements of the post without reliance on public transport including outside office hours and at weekends.
• Have a flexible attitude to work and be able to work between the hours of 8am and 6pm to meet the job requirements although there may be occasional need to work in the evenings and/or weekends.

Desirable Skills

• Knowledge of Cyber Security best practice and support internal and external audit requirements.

Further Information

Work time: 37 Hours Flexi