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Job description

A bit about us: We are one of NI’s leading providers of high-quality housing and supported housing services and our aim is to make a real difference to the lives of the people living in our homes. With over 27,000 people in need of a home in Northern Ireland, we have a bold ambition to deliver more mixed tenure neighbourhoods and circa 400 new homes per year. A bit about the role: This is a time of immense change and opportunity, and we are full of ambition! The ICT Support Technician will be responsible for providing 1st line ICT support, assisting in ICT Maintenance duties and hardware/software builds and installations for clients. In return, we offer a fantastic rewards package from generous annual leave, healthcare, pension contributions and an award-winning work-life balance package which we are happy to tell you about. Want to apply? You will find further details regarding the qualifications, experience, and skills to succeed in this role, on the job description and person specification. If you have the right skills, enthusiasm, and attitude to lead on the subject matter and the team, we would love to hear from you! You should log online via www.clanmil.org.uk/join-the-team to access our recruitment website, read up on us and the job and apply online! .

Responsibilities

• Provide 1st level technical support and manage all first point of enquiries from internal customers aiming to provide a first time fix resolution.
• Deliver an effective ICT helpdesk and support service for all our users, developing response times and reporting on performance against those.
• Install, support, maintain and repair and manage ICT hardware and software. To include thin clients, PCs, laptops, Tablets, printers, etc for all internal and remote clients.
• Provide effective provision in relation to the Associations mobile and cloud telephone systems.
• Assist in ensuring effectiveness of all data backup procedures.
• Install and maintain tenant computers in communal areas in our schemes throughout Northern Ireland.
• Maintain a detailed, accurate and up to date inventory of hardware and software assets, securely handling and storing them

Skills and Qualifications

Essential Skills

• At least 1 years practical experience (recent, within the last 3 years) of working in an ICT helpdesk environment and/or the provision of first line ICT technical support in a busy office environment.
• At least 1 years practical experience in supporting users of the Microsoft Office 365 application suite
• Working knowledge of the following technologies: Microsoft Windows Server 2012/2016, Active Directory, Microsoft Intune, Microsoft Exchange Online, Microsoft Teams, Citrix Administration.
• Have a flexible attitude to work and be able to work between the hours of 8am and 6pm to meet the job requirements although there may be occasional need to work in the evenings and/or weekends.
• Hold a full UK driving licence and be able to travel to meet the requirements of the post without reliance on public transport including outside office hours and at weekends

Desirable Skills

• Knowledge of Cyber Security best practice and support internal and external audit requirements.

Further Information

Work time: 37 Hours Flexi

Application Information

Paste into a web browser: www.clanmil.org.uk/join-the-team