Service Delivery Manager


Job description

Service Delivery Manager Location: Northern Ireland Are you customer focused, with an attention to detail and a drive to deliver a quality service? Can you manage a varied workload and successfully deliver on all levels of Service Management? Do you want to make an impact and change the way the world works? Do you want to collaborate and achieve together with committed people to deliver a world class Service. This is your world and your opportunity to transform it for the better. Your role This is an exciting, wide-ranging, and customer-facing service management role working on mature accounts and will allow the successful individual to grow in influence and directly impact the service and ongoing development to the customers. The role from time to time will require some support out of hours and the successful candidate will be expected to be part of this and when needed will be agreed with the account lead. We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this Be Completely You. .

Responsibilities

  • The successful Service Delivery Manager will join our existing team and report to and work alongside the account team on the Northern Ireland Causeway Programme, and DVA. The existing team will provide support and guidance on an ongoing basis.
  • The role will involve contributing to incident, change and problem management processes. It will involve managing services to agreed SLAs and wider contract obligations whilst continually and proactively seeking to improve the services.
  • The successful candidate will act as the interface between the customer and the wider Fujitsu delivery capability.
  • The successful candidate will also help with the administration of the account, assisting with the creation and processing of Purchase Orders and Invoices.

Skills and Qualifications

Essential Skills

  • Strong Customer focus, continually aiming to improve service, value and exceed customer expectations.
  • Ability to work and build collaborative relationships with people including senior business stakeholders, external suppliers.
  • Excellent team player, with clear written and verbal communication.
  • Awareness of ITIL and willingness to complete foundation level accreditation.
  • Knowledge of Incident, problem and change management.

Desirable Skills

  • Excellent team player, with clear written and verbal communication.
  • Awareness of ITIL and willingness to complete foundation level accreditation.
  • Knowledge of Incident, Problem and change management.
  • Attention to detail with the ability to present findings accurately.

Further Information

Work Time: 9am - 5pm.

Vacancy ID
1593240
Job ref.
230000RJ
Job Sector
IT
Area
Belfast
Location
Belfast
Salary
To be confirmed.
No. vacancies
1
Contract Type
Permanent
Weekly hours
37
Published date
20/03/2023
Closing date
03/04/2023
Worktime
9am - 5pm.

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