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Job description

Responsible for the smooth and efficient day to day running of the Hotel, Bars and nightclub, ensuring the wellbeing of its guests and employees, and ensuring consistency of product and service when on duty. .

Responsibilities

• Deliver excellent customer service and maintain a high standard of customer service at all times, ensuring customers experience exceeds expectation.
• To ensure the smooth running of the Hotel, Bars and nightclub during shifts with regards to both guest and staff needs, ensuring best practice is maintained by the team and identify areas for improvement. Taking responsibility for the set up and e
• Implementation of a standard of service for Bar, Restaurant and Lounge Department, maximising sales opportunities, through effective usage of point of sale and promotions.
• To handle any guest complaints and remedy.
• Effectively manage accommodation bookings and requirements and ensuring room standards and cleanliness meet our 3 star rating.
• To be aware of the emergency procedures, full knowledge of the fire manual and to ensure that all staff and supervisors are similarly aware.
• To maintain strict control over all stock in line with established Company procedures including purchasing, handling, portioning, wastage and administration.
• To be fully conversant with all current licensing, Health & Safety & COSHH legislation and to assist in their implementation in line with company policy.
• To ensure the premises are secure at all times and to manage the safekeeping of all assets such as fixtures, fittings, stock and monies. Ensure that all opening and closing procedures are adhered to in line with company policy and health & safety.
• Professional Marketing of the Company to promote sales and enhance on seasonal opportunities.
• Accurate Cash Handling, till management, poker machines and financial reconciliation including Bank Lodgements.

Skills and Qualifications

Essential Skills

• Minimum 2 years management experience within a similar hotel and licensed trade environment.
• Excellent multitasking, communication and management skills.
• Contingency planning and the ability to resolve customer complaints.

Desirable Skills

• A recognised hospitality qualification is desirable.

Further Information

Location: Ashburn Hotel, Lurgan Work time: Days, evening, weekends