Customer Service Unit Advisor


Job description

NI Housing Executive is one of the largest housing bodies in the UK. NI Housing Executive are a flexible and inclusive employer offering great career pathways, enabling you to reach your full potential. Have you got administrative/customer service experience and looking for a role within the Public Sector? WhatsApp 'Jobs NI Housing Executive' with your name to 078 7260 1538 to find out more! .

Responsibilities

  • Customer service queries via telephone and face-to-face.
  • Supervision and training, providing advice and guidance for the public.
  • All routine and repetitive processes are governed by detailed written instructions.
  • Processes and procedures requiring a working knowledge of Housing Services section.

Skills and Qualifications

Essential Skills

  • Hold a BTEC National Certificate or equivalent Professional or Technical qualification (Level 3) plus at least one years relevant customer service or general administrative experience
  • Experience of direct delivery of relevant customer service to the public via telephone or face to face
  • (ii) Experience in dealing appropriately with customers in a challenging environment
  • (iii) Experience in using a range of computer packages including Word, Excel, and Outlook etc.
  • As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.

Further Information

Work time: Monday to Friday

Vacancy ID
1600157
Job ref.
13496
Job Sector
Customer Service and Call Centre
Area
Co Down
Location
Newtownards
Salary
£10.98 per hour
No. vacancies
1
Contract Type
Temporary
Weekly hours
37
Published date
19/05/2023
Closing date
19/06/2023
Worktime
Monday to Friday

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