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Job description

NI Housing Executive is one of the largest housing bodies in the UK. NI Housing Executive are a flexible and inclusive employer offering great career pathways, enabling you to reach your full potential. Have you got administrative/customer service experience and looking for a role within the Public Sector? WhatsApp 'Jobs NI Housing Executive' with your name to 078 7260 1538 to find out more!

Responsibilities

• Customer service queries via telephone and face-to-face.
• Supervision and training, providing advice and guidance for the public.
• All routine and repetitive processes are governed by detailed written instructions.
• Processes and procedures requiring a working knowledge of Housing Services section.

Skills and Qualifications

Essential Skills

• Hold a BTEC National Certificate or equivalent Professional or Technical qualification (Level 3) plus at least one years relevant customer service or general administrative experience
• Experience of direct delivery of relevant customer service to the public via telephone or face to face
• (ii) Experience in dealing appropriately with customers in a challenging environment
• (iii) Experience in using a range of computer packages including Word, Excel, and Outlook etc.
• As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.

Further Information

Work time: Monday to Friday