Technical Support Specialist


Job description

Randox is welcoming applications for the position of Technical Support Specialist to work within our Customer Services Department. The role will work along- side the Technical Support Team-Leader to assist Randox offices and staff with customer queries and complaints. Randox customers are laboratories based all over the world. This role will be based at our site in Antrim..

Responsibilities

  • Providing technical and applications support for all Randox reagent and quality control materials
  • Handling and troubleshooting of technical customer queries from local and international locations.
  • Provision of product information and advice on the application of Randox procedures.
  • Review and analysis of performance data and comparative studies.
  • Provide product and instrument training to international staff
  • Use of query-logging software to record and monitor the status of customer and internal queries.
  • Development of a high degree of product knowledge covering all Randox product groups.
  • Please note, this role will involve supporting a global customer base and, as such, regular international travel may be required.

Skills and Qualifications

Essential Skills

  • An Honours degree in Biochemistry, Chemistry, Immunology or a Life Science related discipline (2:1 or above).
  • A willingness and availability for international travel
  • Excellent communication skills, verbal and written, and confidence with dealing with customers
  • Ability to work in a team environment and independently
  • Advanced IT skills
  • Ability to work to strict timeframes and meet deadlines
  • A willingness to develop a high level of product knowledge
  • Valid Driving Licence

Vacancy ID
1625641
Job ref.
23N/TSST
Job Sector
Pharmaceutical and Science
Area
Co Antrim
Location
Crumlin
Salary
Negotiable, to be confirmed.
No. vacancies
1
Contract Type
Permanent
Weekly hours
40
Published date
13/11/2023
Closing date
13/12/2023
Worktime
08:40-17:20

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