Fast Track To Customer Service Manager

Job description

The employer is: B&M. We are one of the UK's fastest growing retailers and, with our ongoing expansion plans, there’s never been a better time to join us! We offer amazing on the job training, internal development, and career succession - 80 percent of our Managers are home grown. Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service! As a Customer Service Manager, you will be responsible for the cash office and checkout area, ensuring that the highest standards of service are provided for our customers. At B&M, we offer great benefits including discount in our stores and our colleague portal offers additional discount for retailers, hospitality & much more! .


  • Drive a team to deliver personable, polite and prompt service in the checkout area.
  • Act as a role model displaying exceptional service to our customers.
  • Be highly visible and approachable to customers and colleagues.
  • Coach colleagues to ensure they demonstrate the appropriate skills and knowledge in the checkout area.
  • Ensure compliance of company stock control procedures within the appropriate timelines.
  • Ensure company property, cash and stock are secure at all times.
  • Play a vital part in continuing to make our stores a fun place to work.

Skills and Qualifications

Essential Skills

  • A flexible approach

Desirable Skills

  • Experience of managing a small team, in a fast paced retail environment.
  • Strong numerical and problem solving skills.

Further Information

The employer is: B&M. Although this is a part-time temporary opportunity, hours may be extended and it could lead to a permanent position. The job advert may end before the closing date if requested by the employer. Wage: 16-17 £6.40, 18-20 £8.60, 21 plus £11.44 per hour

Application Information

JOBSTART IS OPEN TO 16-24 YEAR OLDS. If you are on UC contact your Work Coach via your Journal. If you are in receipt of JSA, IS or ESA phone a Work Coach on 0300 200 7807. If you are 16-24 years old, unemployed, not in education or training and not in receipt of benefits phone 028 90726788.

Vacancy ID
Job Sector
General Management
See Further Information
No. vacancies
Contract Type
Weekly hours
Published date
Closing date
Various shifts to be confirmed with employer.

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