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Job description

As part of a team and in the spirit of the Methodist Mission values, provide effective 24-hour support to service users accessing accommodation and support services in a residential setting.

Responsibilities

• Ensure the referral and induction process for service users is undertaken in accordance with hostel procedures.
• Undertake an assessment of a service users needs and risk to ascertain intervention level required.
• Assist in developing focused outcome-based support plans to encourage service users toward independent living.
• Ensure the service user is involved in and consulted on all aspects of their support where possible.
• Make full use of available services and through liaison with relevant services such as the Social Security Agency, Housing Benefit Branch, NIHE.
• Ensure the needs of service users are effectively met promoting independence through support, development, and progression.
• The above should not be regarded as conclusive or definitive. It is a guideline within which the individual jobholder works and may be altered or amended to meet changing needs.

Skills and Qualifications

Essential Skills

• Essential Skills Level 2 Communication and Application of Number, or equivalent; Or NVQ Level 2 Health and Social Care, or equivalent; and a minimum 1 year's experience in a formal care/support role.
• Or, if the above qualifications are not held, applicants should be prepared to complete a relevant qualification within 12 months of appointment, and minimum 2 years experience in a formal care/support role.
• Proficient in the use of Microsoft Office applications.
• Effective communication and interpersonal skills.
• Ability and willingness to work to a rota that includes day shifts and waking night shifts, covering weekdays and weekends.
• Demonstrated understanding of issues affecting those who are homeless with multiple needs.
• Demonstrate knowledge of security, and health and safety issues within a hostel/shelter environment.

Desirable Skills

• Previous experience providing support in a residential setting.
• Knowledge of safeguarding adults (and children where appropriate) at risk.
• Full Driving Licence valid in the UK.

Further Information

Location: Men's Hostel, 19 A Crawford Square. Please email completed application form and monitoring forms to: hr.talent@nwmm.co.uk