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Job description

The employer is THE FRIENDS OF CHARIS CHARITY SHOP. In your role as Customer Services Assistant you will work in the charity shop ensuring we have welcoming and inviting displays of donated preloved, and new goods. You will assist customers with their purchases, working alongside other staff and volunteers to ensure the shop floor is tidy, welcoming and stock replenished on a regular basis, all in the knowledge that your work is contributing to the work of the charity.

Responsibilities

• To maximise sales through the implementation of exceptional store standards and customer care.
• Establish and maintain excellent standards of customer care, quality and service.
• Assisting shoppers to find the goods and products they are looking for.
• Operating the till for processing cash and card payments and refunds as required.
• Stocking shelves with merchandise, including pricing and labelling of goods.
• Reporting discrepancies and problems to the manager.
• Keeping the store tidy and clean, this includes hovering and mopping and working from an in-store cleaning rota.
• Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc.
• Receiving and storing the delivery of large amounts of stock.
• Compliance with all internal policies and procedures including Health & Safety and Fire Safety etc.

Skills and Qualifications

Essential Skills

• Commitment to outstanding customer services and promotion of high standards within the shop.
• Excellent communication and interpersonal skills.
• Good understanding of Health & Safety standards.
• Able to work flexibly during the shops opening hours (Tuesday to Saturday 9am to 5pm.)

Desirable Skills

• Good IT and computer skills.
• Administrative skills to support the smooth running of the shop.
• Previous retail experience.
• Previous charity shop experience (paid or voluntary).
• Cash handling experience.

Further Information

The Employer is: THE FRIENDS OF CHARIS CHARITY SHOP. Although this is a part-time temporary opportunity, hours may be extended, and it could lead to a permanent position. The job advert may end before the closing date if requested by the employer. Salary: £11.44 per hour. The Friends of Charis charity shop isn’t just a regular shop. It generates profit which is donated to the Charis Cancer Care Centre to support the charitys vitally important work with people living with cancer across NI.

Application Information

JOBSTART IS OPEN TO 50-64 YEAR OLDS. If you are on UC contact your Work Coach via your Journal. If you are in receipt of JSA, IS or ESA phone a Work Coach on 0300 200 7807. If you are 50-64 years old, do not have a work coach, unemployed, and not in receipt of benefits phone 028 90726788.