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Job description

Do you come from a customer service / admin background? Looking to secure work in the Public Sector? Apply today to find out more. About the role: Holidays: 35 days pro rata. Duration: Temporary, ongoing. Please note closing date for this vacancy is 28th October 2024 - however you can register your interest for other upcoming vacancies by applying today.

Responsibilities

• Undertake ‘scheduled’ and unscheduled’ tasks daily and maintain a daily logbook of all activities
• Carrying out Health and Safety checks in communal areas at low, medium and high rise flats
• Liaising and reporting repairs including visits to elderly or vulnerable tenants to assist in accurate reporting of repairs etc.
• Assist maintenance staff and tenants
• Working with grounds maintenance and office staff in addressing environmental issues
• Monitoring minor instances of nuisance and low level Anti-social behaviour
• Developing and maintaining links with local communities and their representatives
• Co-operating in community development through liaison with the statutory, voluntary and community sector

Skills and Qualifications

Essential Skills

• Hold a BTEC National Certificate or equivalent Professional/Technical qualification (Level 3) plus at least one year’s relevant customer service or general administrative experience. OR,
• Have five GCSEs (Level 2), or equivalent qualification, plus at least two years’ relevant customer service or general administrative experience. OR,
• Can demonstrate three years’ experience in a relevant customer service role or general administrative experience
• Candidates must demonstrate relevant experience in dealing appropriately with customers in a challenging environment
• A full current driving licence and access to a form of transport.
• As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.