Customer Service Unit Advisor
Job description
Do you come from an admin/customer service background and looking for a role within the Public Sector?
Responsibilities
- Customer service queries via telephone and face-to-face.
- Supervision and training, providing advice and guidance for the public.
- All routine and repetitive processes are governed by detailed written instructions.
- Processes and procedures requiring a working knowledge of Housing Services section.
Skills and Qualifications
Essential Skills
- Hold a BTEC National Certificate or equivalent Professional or Technical qualification (Level 3) plus at least one year’s relevant customer service or general administrative experience. OR,
- Have five GCSEs (Level 2) , or equivalent qualification, plus at least two years’ relevant customer service or general administrative experience. OR,
- Can demonstrate three years’ experience in a customer advisor role and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training.
- Candidates must demonstrate the relevant number of years’ experience in each of the following:
- (i) Experience of direct delivery of relevant customer service to the public via telephone or face to face.
- (ii) Experience in dealing appropriately with customers in a challenging environment.
- (iii) Experience in using a range of computer packages including Word, Excel, and Outlook etc.
- As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.
Further Information
About the role: Hourly Rate: £12.59 per hour. Location: Newtownards. Working hours are Monday - Friday 9.00am - 5.00pm. Holidays: 35 days pro rata. Duration: Temporary, ongoing. Please note closing date for this vacancy is 20th January 2025 - however you can register your interest for other upcoming vacancies by applying today.
- Vacancy ID
- 1700502
- Job ref.
- 34360
- Job Sector
- Customer Service and Call Centre
- Area
- Co Down
- Location
- Newtownards
- Salary
- £12.59 per hour
- No. vacancies
- 1
- Contract Type
- Temporary
- Weekly hours
- 37
- Published date
- 16/01/2025
- Closing date
- 16/02/2025
- Worktime
- Monday - Friday 9.00am - 5.00pm