Customer Service Unit Advisor


Job description

Do you come from an admin/customer service background and looking for a role within the Public Sector?

Responsibilities

  • Customer service queries via telephone and face-to-face.
  • Supervision and training, providing advice and guidance for the public.
  • All routine and repetitive processes are governed by detailed written instructions.
  • Processes and procedures requiring a working knowledge of Housing Services section.

Skills and Qualifications

Essential Skills

  • Hold a BTEC National Certificate or equivalent Professional or Technical qualification (Level 3) plus at least one year’s relevant customer service or general administrative experience. OR,
  • Have five GCSEs (Level 2) , or equivalent qualification, plus at least two years’ relevant customer service or general administrative experience. OR,
  • Can demonstrate three years’ experience in a customer advisor role and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training.
  • Candidates must demonstrate the relevant number of years’ experience in each of the following:
  • (i) Experience of direct delivery of relevant customer service to the public via telephone or face to face.
  • (ii) Experience in dealing appropriately with customers in a challenging environment.
  • (iii) Experience in using a range of computer packages including Word, Excel, and Outlook etc.
  • As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.

Further Information

About the role: Hourly Rate: £12.59 per hour. Location: Newtownards. Working hours are Monday - Friday 9.00am - 5.00pm. Holidays: 35 days pro rata. Duration: Temporary, ongoing. Please note closing date for this vacancy is 20th January 2025 - however you can register your interest for other upcoming vacancies by applying today.

Vacancy ID
1700502
Job ref.
34360
Job Sector
Customer Service and Call Centre
Area
Co Down
Location
Newtownards
Salary
£12.59 per hour
No. vacancies
1
Contract Type
Temporary
Weekly hours
37
Published date
16/01/2025
Closing date
16/02/2025
Worktime
Monday - Friday 9.00am - 5.00pm

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