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Job description

Deal with the public, in person and by telephone in accordance with the council’s Customer Care Standards, dealing with first-hand client enquiries, problems, difficulties or complaints and record as appropriate to ensure a high level of customer service provision.

Responsibilities

• Operate a range of computerised booking/cash and room hire systems and undertake the uploading and maintenance of all Arts Service season programme information to the computerised Box Office system
• Update and maintain the live events sections of the council’s websites for all Arts Service events and activities
• Provide administrative support for the Arts Service including, the maintenance of customer databases; coalition and evaluation of customer satisfaction surveys and additional features of the computerised Box Office system
• This includes market research and marketing activities for the promotion of the Arts Service, including telesales and audience development initiatives
• Promote of all Arts Service events and activities and other council services and special events and assist at events, as required
• Assist with the security of exhibitions and other assets of the council by being vigilant and reporting occurrences to the Arts Administration Coordinator, Arts Administration Assistant or daily Duty Officer
• Undertake the opening/closing of Island Arts Centre in conjunction with the Arts Attendant ensuring the venue is prepared for all programmed activities and events
• Ensure all Health & Safety legislation, published relevant guidelines and council Health & Safety policies and procedures are complied with in relation to the services and activities within ISLAND Arts Centre
• Participation in the interchange of duties to cover staff breaks, sickness, leave and staff vacancies, etc.; working shift patterns and unsociable hours when required

Skills and Qualifications

Essential Skills

• One year’s experience in a customer service environment or receptionist post
• 5 GCSE passes at Grade A-C, NVQ Level 2 in administration or equivalent (Please note that Platinum Recruitment NI Ltd require original certificates as proof of all qualifications listed on CV)
• Where applicants do not hold the qualifications as outlined, they must demonstrate a minimum of three years’ experience.
• A working knowledge of computer packages to include database experience.