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Job description

THE EMPLOYER IS: SEE SENSE The Customer Service and Project Administration Assistant will support our customer success team to ensure excellent service for our growing customer base. Your key responsibilities will include customer service, order fulfilment, project administration, general administration and team support.

Responsibilities

• Respond promptly and professionally to customer queries via phone and email.
• Support customers with product information and troubleshooting.
• Process customer orders accurately and monitor fulfilment timelines.
• Liaise with logistics partners to track and manage deliveries.
• Maintain up-to-date project documentation and schedules.
• Coordinate internal communication between Customer Success, Sales, and Operations teams.
• Prepare reports, presentations, and data summaries for ongoing projects.
• Assist with onboarding new customers and gathering feedback.
• Handle routine administrative duties including filing, scheduling, and database updates.
• Contribute to process improvements that enhance customer satisfaction and project efficiency.

Skills and Qualifications

Essential Skills

• Strong written and verbal communication skills.
• Some proficiency with AI i.e. ChatGPT
• Excellent organisational and multitasking ability.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and Google Workspace.
• Experience handling customer service queries or support issues.

Desirable Skills

• Experience with CRM systems (e.g., HubSpot, Salesforce, or similar).
• Knowledge of order fulfilment or logistics coordination.
• Familiarity with project management tools (e.g. Asana, Trello, or MS Project).
• Previous experience in a customer success or account management role.
• Understanding of basic business administration processes.
• Data analysis or reporting experience using Excel or BI tools.
• Ability to draft professional correspondence and documentation.
• Background in a technology, retail, or service-based organisation.
• Interest in improving customer experience processes.
• Qualification or coursework in business, administration, or customer service.

Further Information

The Employer is: SEE SENSE JobStart Opportunity - Working Hours Information - Standard Hours: up to 25 hours per week. - Flexible/Reduced Hours: May be available upon approval by a Work Coach. - Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.