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Job description

THE EMPLOYER IS: TED & STITCH LTD The Customer Support Administrator will support day-to-day communication with customers, process orders, manage stock information, coordinate with the production team, assist with website updates, and ensure smooth workflow throughout the business. The role is key in maintaining positive customer relationships and supporting the efficient running of our online retail operations. Full training will be provided. The successful participant will receive guidance to develop both occupational skills and employability skills, including mentoring and career development support. There is an intention to continue the role beyond the funded period if business growth allows.

Responsibilities

• Respond to customer enquiries by email in a timely and professional manner.
• Provide product information, quotations and updates on order status.
• Process incoming orders accurately and maintain up-to-date records
• Monitor stock levels and liaise with suppliers regarding pricing and delivery.
• Ensure production staff have all necessary materials and details to complete orders.
• Track progress of production and update customers on timelines.
• Update product listings, pricing and content on the company website.
• Upload product images and promotional materials online.
• Assist with general office administration including filing and data entry.
• Support management with reports and documentation as required.

Skills and Qualifications

Essential Skills

• Strong communication skills for dealing with customers and colleagues.
• Ability to work effectively as part of a team.
• Good computer literacy including use of email, websites and online systems.
• Ability to organise tasks, manage time and maintain accuracy in work.
• Positive approach to customer service and building customer relationships.

Desirable Skills

• Experience using Canva or Adobe Photoshop (or willingness to learn).
• Previous experience in a customer service or administration role.
• Interest in e-commerce, online retail or small business operations.

Further Information

The Employer is: TED & STITCH LTD JobStart Opportunity - Working Hours Information - Standard Hours: up to 25 hours per week. - Flexible/Reduced Hours: May be available upon approval by a Work Coach. - Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.