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Job description

Under the direction of the line manager the post-holder will assist in the delivery of all library services. He/she will be a member of a team of front-line staff providing library services to meet the learning, information, leisure and cultural needs of the local community.

Responsibilities

• Assist clients to make best use of services and facilities through handling client enquiries using print and electronic resources (e.g books, CD ROM and the Internet).
• Processing requests and helping clients to select and use all library resources and facilities.
• Introducing and explaining organisation services, rules and regulation to new and existing clients and operating the complaints procedure.
• Assist with the routine delivery of the programme of promotional activities to include school class visits, story time, user education events, special initiatives etc.
• Assist with the day-to-day routine procedures and the delivery of client focused library services in the areas of learning, information, leisure and culture.
• Assist with collation of statistics and maintenance of appropriate records as required.
• Play an active role within the team in ensuring that all services are provided to consistently high standards and comply with current policy and procedures.
• Provide the first response to comments and complaints from the public within the guidelines of the Organisation Services complaint procedure.

Skills and Qualifications

Essential Skills

• A minimum of five GCSE/GCE O levels at grades A-C / 9-4 or equivalent, including English and Maths or equivalent/higher qualification.
• At least one years’ experience of providing a face to face service to a diverse range of the public, which must include evidence of working with children and older people, in a customer focused environment.
• Experience of using current Information Communication Technology (ICT) for accessing, selecting and using information
• Good oral and written communication skills.
• Be able to work a mix of mornings, afternoons, evenings and weekends as required, both at base and in other service points as required.
• Have no criminal record which would prevent working with children and/or adults at risk.