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Job description

THE EMPLOYER IS: DISABILITY ACTION NI Disability Action is a dynamic and progressive charity committed to improving the lives of people with disabilities across Northern Ireland. We provide a wide range of services that empower individuals in employment, education, advocacy and independent living, ensuring everyone can participate fully in society. We are now seeking an IT Support Assistant to join our team. This role is an excellent opportunity for someone at the start of their IT career who wants to develop technical and project support skills in a friendly, supportive environment. You’ll work alongside our IT Projects Officer, helping to deliver a range of technology improvements and providing day-to-day IT support to staff across the organisation. The IT Support Assistant will support the effective delivery of IT & Business systems, projects, and daily operations within Disability Action. Working under the guidance of the IT Projects Officer, the post holder will assist with troubleshooting technical issues, maintaining IT records, and helping to implement new digital initiatives that improve how we work. This opportunity is specifically for anyone with a disability, long-term health condition or difference, such as physical, sensory, mental health condition, or who is neurodiverse or has autism, ADHD, dyslexia or any other type of condition or communication, processing or learning difference. Disability Action is a values’ driven organisations, working for and with disabled people to fulfil their job and career goals. The JobStart Scheme aims to reach individuals with additional barriers who are economically inactive, as well as those who are unemployed, to ensure those with the greatest need can benefit from JobStart opportunities and that those who wish to work can do so. Disability Action is an equal opportunities employer committed to providing opportunities for all. We offer salary packages that are reflective of experience and aligned with industry standards, alongside a supportive environment that encourages professional growth. As a progressive charity, we provide our employees with opportunities to develop their skills and gain experience across a wide range of areas in a secure and thriving workplace. We are a Responsible Body for Access NI. A disclosure check will be undertaken; however, a criminal record will not necessarily be a bar to obtaining this role.

Responsibilities

• Provide IT support to staff for all IT queries including: hardware, software, and access issues.
• Assist with setting up and maintaining IT equipment, including laptops, printers, phones, and network devices.
• Support onboarding and offboarding staff including accurate recording (e.g. setting up new accounts, preparing laptops).
• Log and track IT support requests through the internal/external ticketing system, ensuring timely follow-up and accurate documentation.
• Assist with maintaining an up-to-date inventory of IT assets, licences, and equipment.
• Support the IT Projects Officer with project work such as testing new systems, updating records, and supporting rollout of new tools (e.g. SharePoint, HARK, Driver Manifest App).
• Develop and maintain clear, user-friendly 'How To' guides and training materials for employees.
• Input of data entry, reporting and administrative tasks linked to IT contracts, audits, and compliance.
• Actively pursue continuous professional development through internal and external training focused on IT systems, project processes and data protection.

Skills and Qualifications

Essential Skills

• Qualifications in English and Maths and/or at least one year’s relevant work experience gained through employment, volunteering, or education in a similar or relatable role.
• Knowledge of Microsoft 365 applications, including Word, Excel, Outlook, and Teams.
• Willingness to learn and adapt to new systems, tools, and technologies.
• Organisational skills and attention to detail, with the ability to divide time between multiple projects and meet deadlines.
• Good communicator and collaborative team player, able to build positive working relationships and contribute to a supportive team environment.
• Able to follow instructions, manage time efficiently, and deliver work accurately and on schedule.
• Professional approach to handling sensitive information, with adherence to data protection regulations such as GDPR.

Further Information

The Employer is: DISABILITY ACTION NI JobStart Opportunity - Working Hours Information - Standard Hours: up to 25 hours per week. - Flexible/Reduced Hours: May be available upon approval by a Work Coach. - Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.