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Job description

We are looking for a self-sufficient Technical Service Engineer to ensure our customers services run smoothly. You will be competent when working under pressure and have a degree of autonomy when dealing with unexpected problems, more complex escalations and will help to maintain the availability of the IT services delivered to end users. You can also deliver low to medium complexity work packages as part of customer implementation projects. The Operations Centre currently manage services for multiple customers providing support for numerous technologies. The engineering shift teams are made up of high performing individuals who are both friendly and customer focused.

Responsibilities

• Follow processes.
• Accountability for learning about current products/systems to build own technical knowledge to support business requirements.
• Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/Service Level Agreements.
• Documenting actions taken to resolve enquiries.

Skills and Qualifications

Essential Skills

• Networking experience.
• Experience in supporting end users with technical queries relating to several products/systems (e.g. Microsoft products, operating systems, networks, applications, PCS).
• Ability to follow established processes/systems.
• Understanding of the customers’ environment and service delivery requirements to enable the delivery of the service.
• You take ownership for listening to and understanding the customers' problems.

Further Information

Shift base working