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Job description

We’re seeking a Tenancy Support Co Ordinator  to join Team Clanmil! You will be based in Caffrey hub, West Belfast covering schemes in the surrounding area. You will  welcome new tenants to their homes, providing and explaining tenant handbooks, sign up new tenants and carry out home visits. Develop strong partnerships with organisations that promote and support our tenants e.g. floating support services, Advice NI, local councils and advocacy support You will respond to complaints of antisocial behaviour across including taking statements, reviewing cctv footage and supporting the Housing Officer to take enforcement action. You will also Support older tenants to reduce social isolation, arrange activities to promote a sense of community.

Responsibilities

• Maintain contact with tenants, keep up-to-date with their support needs and sign post to support services.
• Support and assist the setup and development of Tenants Associations/Residents Groups.
• Develop strong partnerships with organisations that promote and support our tenants e.g. floating support services, Advice NI, local councils and advocacy support.

Skills and Qualifications

Essential Skills

• 1 years’ relevant experience in a support/housing/community field.
• Experience of signposting to support agencies.
• Able to travel to meet the requirements of the post without reliance on public transport and apply a flexible, smart approach to delivery that will demonstrate that things can be done sustainably and be able to respond to out-of-hours emergencies.

Desirable Skills

• Counselling qualification.