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Job description

The post holder will work as part of a team assisting in the support and delivery of ICT Services within the Trust.

Responsibilities

• Work across all the relevant systems as directed by the ICT Strategy.
• Management of the ICT Helpdesk; this will include the monitoring of assigned incidents and work requests, ensuring that relevant protocols and procedures are adhered to.
• Ensuring any incidents/work requests assigned to ICT Technicians or third parties are resolved and closed in a timely manner.
• Provide administrative support to the ICT Department including preparation of files for meetings, sorting mail, maintain staff annual leave records, process phone calls.
• Manage diary electronic schedule including arranging appointments and meetings.
• Provide Desktop support where they will assist in the provision of ICT Technical Support and Advice to Trust Staff.
• Provide ICT Telecommunications Support where they will assist in the support and delivery of telecommunications Systems and Services.
• Provide administrative support to the ICT Department.
• Maintain mobile voice and data communications device records.

Skills and Qualifications

Essential Skills

• HND or recognised equivalent qualification and worked for at least 1 year in an ICT service orientated environment organisation OR
• Five GCSE’s at Grade C or above, including Math’s and English Language or equivalent educational qualifications plus a minimum of two years’ experience working in an ICT service orientated environment organisation.
• Must possess excellent interpersonal skills including the ability to communicate clearly and effectively in a pressurised work environment.
• A working knowledge and experience of Microsoft Word, Outlook, Excel or equivalent.

Further Information

Job location: NIAS HSCT HQ Knockbracken