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Job description

Join the Northern Ireland Housing Executive in a rewarding community-based role supporting tenants across the Derry/Londonderry area. As a Patch Manager, you'll play an important role in tenancy sustainment, community engagement and the delivery of housing services, helping individuals access the support they need while promoting positive tenancy outcomes. This varied position would suit someone with experience in housing, social care, community services or customer-facing environments who is passionate about making a difference within local communities.

Responsibilities

• Tenancy management & sustainment.
• Tenancy termination & management of Housing Executive empty properties (voids).
• Tenancy management of existing and new tenancies.
• Secure tenants seeking to transfer to other social housing.
• Succession, assignment, joint tenancy & direct exchange applications.
• Income collection and rent account management.
• Community involvement, community cohesion and community safety.
• Liaison with the Housing Executive's leasehold unit regarding leaseholders within the patch.

Skills and Qualifications

Essential Skills

• 5 GCSEs to include English and Maths PLUS Level 6 qualification with a minimum of 1 years relevant experience.
• OR Level 5 qualification with 2 years relevant experience OR Can demonstrate equivalent continuing professional development/experiential learning and 3 years relevant experience.
• Relevant experience is working in a customer focused environment / social services background.
• IT/Microsoft Office Proficiency: Intermediate.
• A full current driving licence and access to a form of transport.
• As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.

Further Information

Carlisle House, Derry/Londonderry (hybrid available after training) Holidays: 35 days pro rata Duration: Temporary, ongoing