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Job description

The post-holder has responsibility for providing administrative support to the coordinator of the service to the specified standards and performance targets. Victim Support NI supports people affected by crime in NI. We are recruiting for an Administration & Support Officer who will support our service to ensure that we can continue to provide victims with the high-quality support they need in the aftermath of a crime. Whilst having an ability to work on your own initiative, you will also work well as part of a team.

Responsibilities

• Acting as the first point of contact within the Witness Service Office which may include dealing with emotive situations or distressed callers and escalating as appropriate.
• Reception and telephone duties which include contacting clients, dealing with sensitive information and with people in emotive situations. Welcoming clients and volunteers to the office.
• Please see Job description for full details.

Skills and Qualifications

Essential Skills

• 5 GCSEs O levels Equivalent including English and Maths grade C or above with a minimum of one years experience in the provision of an effective administration service in an office environment
• OR
• Five years experience in the provision of an effective administration service in an office environment.
• Proven organisational skills in an office environment.
• Proven interpersonal skills, both verbal and written, with particular experience of making and receiving high volume telephone calls during peak periods.
• Please see Job description for full details.

Desirable Skills

• Experience of dealing with clients who may be vulnerable after experiencing a traumatic event would be advantageous.
• Experience of addressing issues arising from working with the general public.
• Please see Job description for full details.

Further Information

Location: 17-21 Bishop Street, Foyle, BT48 6PR Wage: £20,820.80 FTE per annum pro rata. Work time: 35 hours over two weeks as follows: Week 1: Thursday and Friday, Week 2: Wednesday, Thursday, Fri.