---

Job description

We are seeking a Permanent Customer Service Adviser for our client Speedy Freight based in Belfast. This is an excellent opportunity for a Customer Relations and Transport Coordinator to join our dynamic and fast paced, growing business. We are looking for a collaborative, enthusiastic individual, with experience in a previous customer service role, to assist with the day-to-day operations of the business. .

Responsibilities

• To effectively negotiate prices with customers.
• Receive orders over the telephone and input into the company computer systems.
• Constantly communicate with Customer Services and the New Business Managers to ensure KPI targets achieved and maintained.
• To work to deadlines and work independently when required.
• Communicate effectively and professionally with all levels of staff and clients. Flexible approach required to cover on-call rota system.
• Generate own leads through research and build a pipeline of potential new business utilising the company CRM program.
• To contact businesses by telephone to promote product/services. Solicit orders accordingly. Deliver an adapted sales pitch as per customer to meet specific needs and overcome any objections.

Skills and Qualifications

Essential Skills

• IT Literate including Microsoft, word, excel and outlook.
• Written, oral English and Mathematics to GCSE standard (or equivalent).
• Excel / PowerPoint presentations skills.
• Recent experience in a similar role.
• Strong customer service ethic with negotiation and telesales skills.
• Excellent verbal and written communication skills.
• Articulate with a confident phone manner.
• Good organisation skills with the ability to multitask and prioritise workload.
• Ability to source own leads through research.

Further Information

Candidates interested in this position please send cv to Gemma.Cleland@industrialtemps.com or for more information please call our Belfast office on 028 9032 2511 ask for Gemma. Work Time: Monday to Friday 9am - 5pm.