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Job description

To process and acknowledge all account customer orders received by email and post into the order entry system in line with the Whale production schedule..

Responsibilities

• Liaise with dispatch, freight companies and customers with regard to collections & deliveries
• To process all pro-forma orders received by email and post into the order entry system checking against production plan/schedule. Liaise with Accounts regarding payment and release of these orders.
• To process and acknowledge all prototype order both for account and pro-forma customers into the order entry system.
• Liaise with customers, Whale account managers, Whale production and warehouse team to ensure dispatch schedule falls in line with customer requirements and Whale monthly budgeted sales targets.
• Updating of all customer order entry portals as necessary.
• Ensure all pick lists are printed for Dispatch staff at the end of each day and add extra freight costs as necessary.
• Liaise with dispatch staff and supply chain team to ensure that the relevant export and legal documentation for orders e.g. shipping information, commercial invoices, etc. are supplied with the goods.
• Liaise with dispatch, freight companies and customers with regard to collections.
• Liaise with dispatch, freight companies and customers with regard to specific delivery requests.
• To ensure that any order amendments, warranty claims and credit notes are approved and processed as required in line with company policy.
• Any other duties as required.

Skills and Qualifications

Essential Skills

• 2-3 years experience in similar role
• Proficient with Microsoft Packages
• Customer Service Background

Desirable Skills

• Experience in Engineering/Manufacturing environment

Further Information

Work time is 8am - 5pm Monday-Thursday & 8am-1pm Friday. Flexible working available. Role is for 12 months. Any further information required email recruit@whalepumps.com